Senior Implementation Manager – Strategic Accounts

Senior Implementation Manager – Strategic Accounts

Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
• Excel at communication and can synthesize information in a concise way.
• Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
• Use data to tell a story about pilot performance and to inform tactical plans that ensure pilot success.
• Have the ability to smell smoke and escalate early, with proposed solutions.
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
• Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.

Responsibilities

• Lead customer implementations and serve as the primary point of contact for Abridge’s partners during their initial deployments.
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Push our goals forward, and be the one to drive forward progress with our partners and internally.
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

Preferred Qualifications

• Experience implementing electronic record systems. (Epic is a definite plus.)
• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols