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User Researcher
| Company | Abridge |
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| Location | San Francisco, CA, USA |
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| Salary | $165000 – $200000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience conducting user research to support digital product development, preferably in healthcare or a similarly complex domain.
- Strong background in user research methodologies, from ethnographic studies to usability testing.
- Excellent written & visual communication skills to turn research findings and their implications into compelling narratives and recommendations.
- Tolerance for ambiguity and a love for collaborative exploration.
- Passion for improving the healthcare experience for both patients and providers.
Responsibilities
- Conduct in-depth user interviews, on-site shadowing, and usability testing sessions to understand how doctors and other clinicians currently use Abridge, as well as their unmet needs and aspirations.
- Synthesize your findings into actionable recommendations that guide the product vision and roadmap.
- Collaborate with our client success team to monitor new product features and iterations, using a mix of qualitative and quantitative methods.
- Explore insights, analytics & other output from our data science and machine learning researchers to validate your hypotheses and support your storytelling.
- Partner with product management & design to translate findings into flows, wireframes, and prototypes that can be validated with end users.
- Evangelize a user-centered design approach across the organization, building empathy and understanding for our users.
Preferred Qualifications
- You have experience with multimodal workflows (e.g. voice driven interfaces).
- You are comfortable guiding discussions & research activities with executive stakeholders.
- You feel comfortable assisting the product design team in a pinch, creating basic wireframes or prototypes, recommending copy, and participating in critiques.
