Customer Service Representative III

Customer Service Representative III

Requirements

• Minimum of five years of related experience
• High School Diploma or equivalent
• Must have computer, email, phone, communication and problem solving skills
• Must be able to multi-task and work in a fast paced environment

Responsibilities

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers
• May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws
• Maintains and updates electronic and/or hard copy records as required
• Other duties as assigned

Preferred Qualifications

• Fluency in more than one language
• SAP and Excel experience is a plus