Services Outage Management CIO

Services Outage Management CIO

Requirements

• Bachelor’s degree from an accredited university or college in Information Systems, Information Technology (IT), Computer Science, Engineering, or a related field.
• 15 years of IT professional experience along with established leadership credentials, or equivalent knowledge/experience.
• 15 years of professional experience in program management, including large portfolio and financial management leading cross functional initiatives and organizations, or equivalent knowledge/experience.
• Demonstrated applicable experience in maintenance, operations and repair process support and execution.

Responsibilities

• Work with Services leadership team (SLT) to drive digital solution strategy for the services business lines (CSA, Transactional outage, Upgrades) lines leveraging synergies where possible to drive standard work.
• Build relationships and own critical DT priorities to ensure seamless business operations and on-going improvements.
• Define application roadmap for the services operations business to enable sustainable growth and productivity.
• Help define and prioritize DT projects targeted to deliver the most business value. Manage financial and resourcing constraints; define budgets and targets for individual projects and annual plans for the entire organization.
• Lead and manage the growing business demand of Data, Analytics, and Artificial Intelligence driving fast, quality solutions.
• Accountable for operational performance of the portfolio of services technology along with external partners.
• Provide active collaboration across Gas Power/Power organizations to drive alignment on critical priorities.
• Responsible for enterprise architecture and application long term strategy aligned with Power Segment IT goals to include Total Cost of Ownership, vulnerabilities management, and application count reduction across Gas and Steam power services portfolios.
• Partner with Enterprise Systems, Supply Chain, Engineering, Commercial, and Services IT teams to deliver on business line initiatives.
• Coordinate all IT SOX, Functional SOX, and External audits and requests on time.
• Be accountable for preparing & distributing key application metrics & project reviews.
• Develop peer, cross-functional & cross- business relationships to maximize best practice sharing and effectiveness.
• Work as a business partner with client leaders and users to evaluate / improve support processes enhancement needs and arrive at mutual, cost-effective solutions. Experience with the LEAN toolkit a plus.
• Initiate and drive continuous system improvements that can have maximum business impact.
• Own the recruitment/performance management /career management of his/her team members. Provide clear directions, regular feedback, coaching and fosters team spirit.

Preferred Qualifications

• Demonstrated experience leading and influencing across a complex, global matrix organization.
• Strong track record of delivering on global and complex programs.
• Proven experience of working with senior executive-level stakeholders.
• Track record of driving IT innovation and technology-driven business outcomes.
• Experienced in data protection, cyber, and all-around integrity demands that govern or impact technology.
• Experience managing budgets including annual budgets and large-scale projects.
• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization.
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
• Proven track record of setting targets, executing a plan, and delivering results.
• Ability to plan and provide structure and organization in a fast paced, changing environment.
• Effectively manages risk and uncertainty for self and team.
• Strong business analysis and problem-solving skills.
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined.
• Evaluates products & processes to assure compliance.
• Measures the impact of trends (cyclical or a shift) and takes action.
• Ability to interact at all levels of the organization, and with other GE businesses and partners.
• Proactively identifies and removes project obstacles or barriers on behalf of the team.
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.
• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity.
• Influences and energizes others toward the common vision and goal.
• Drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.