MIPS Specialist
| Company | Modernizing Medicine |
|---|---|
| Location | Boca Raton, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Bachelor’s degree preferred
- Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
- Experience utilizing bug-tracking software such as Salesforce and Jira
- Experience within a medical practice and/or EMR experience is a plus
- Excellent written communication skills required
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Excellent interpersonal, verbal, and organizational skills
- Ability to effectively prioritize and manage time
- Willingness to stay current and adapt to changes
Responsibilities
- Provide consistent, professional, and high-quality client support responses and assistance
- Follow established procedures to ensure client satisfaction and quality service delivery
- Communicate customer responses in an efficient and effective manner
- Answers Tier 2 and 3 escalated MIPS questions assigned by Support
- Use sound judgement skills to identify when to provide an answer to customers, suggest a MIPS Q&A, or escalate customer inquiries to MIPS Advising
- Assist the MIPS Advising team in creating/updating ModMed Community MIPS QRGs and other documents
Preferred Qualifications
- Experience within a medical practice and/or EMR experience is a plus