Customer Service Representative

Customer Service Representative

Requirements

• High School Diploma or Equivalent
• 6 months in high volume inbound Call Center/Customer Service
• Ability to communicate clearly both written and verbal formats
• Ability to use Microsoft Office (Outlook, Word)
• Interpersonal Skills
• Oral Communication
• Written Communication
• Teamwork
• Ethics
• Organizational Support
• Judgment
• Planning/Organizing
• Professionalism

Responsibilities

• Receives in-bound communications from customers and/or facility personnel.
• Documents real-time call in CRM, following customer-centric questioning to gather pertinent facts.
• Records situation electronically and forwards concerns to appropriate functional area for resolution.
• Assists with follow-up on issues and serves as point of contact between client and PharMerica.
• Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area for investigation, resolution, and follow-up.
• Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.
• Works with Pharmacy General Managers and RBO’s to resolve customer concerns and issues.
• Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.
• Works with patients, collecting customer satisfaction information to satisfy requirements based on quality of service.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Preferred Qualifications

• Previous experience in Healthcare