Customer Service Manager

Bachelor’s degree in related field or equivalent combination of education and experience.
+ 4 years of relevant Customer Service Management experience
Mechanical aptitude with product and Water/utility industry knowledge preferred
Working knowledge of Microsoft Office Suite products
Ability to communicate effectively to all levels of the organization
Ability to work in a team /collaborative environment
Ability to train others
Ability to work with little or no supervision
Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously
Interpersonal skills
High Attention to detail and a desire for continuous improvement
Strong verbal and written communication skills and a professional attitude and demeanor.

Must have thorough knowledge of customer service procedures and functions.
Effectively supervise people to achieve the company’s goals and objectives.
Ensure orders and quotes are being scheduled and completed timely.
Review and approve quotes per the company delegation of authority.
Align both the quotes and inside sales teams on pricing strategies and other customer initiatives.
Direct all procedures regarding order entry and quotations.
Prioritizing work is a key essential for the job.
Maintain proper electronic or manual customer files, pricing and quotations.
Interact effectively and professionally with customers, internal support, salespeople and others within the organization.
Coordinate customer service and product training to Quotes and Inside Sales team members.
Assist as needed on price books and marketing projects.
Implement process improvements in department to facilitate continuous improvement.
Assist outside sales team with specification work and improvement of quotation win rates.
Participation in Xylem Watermark volunteer activities.
Other ad-hoc duties and analyses as needed.

Mechanical aptitude with product and Water/utility industry knowledge preferred.