Staff Servicenow Program Manager

Bachelor’s degree in an information systems, computer science, business management, or related technical field
8-10 years experience in business analysis, project management, or program management
Technical Experience and/or certifications for ServiceNow:
Preferred: ITSM, HRSD, Employee Central, Knowledge Base
Experience with External Portal, CSM, Now Assist a plus
Strong analytical skills and the ability to think quantitatively.
Proven ability to scope technical requirements and effectively prioritize program goals.
Knowledge & experience in Agile development methodology
Excellent written and interpersonal skills; proficient in requirements documentation.
Strong fundamental analytical and conceptual thinking skills.
Excellent planning and time management skills with a history of following through on commitments.
Experience managing and supporting successful projects, especially those following Agile methodology or the software development lifecycle (SDLC).

Work with business stakeholders and technical teams to meet needs and resolve issues.
Craft and execute program strategies and roadmaps related to ServiceNow development and enhancements.
Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Effectively communicate insights and plans to cross-departmental team members and management.
Employ analytical and conceptual thinking to address resource or priority challenges with internal business partners and the development team.
Take ownership of turning ambiguous problems into actionable technical solutions.
Monitor project achievements/milestones and ensure timely completion of projects.
Document future processes, business requirements, and acceptance criteria.
Ensure solutions fulfill business requirements and partner with end-users to advise on change management.