Relationship Manager
| Company | Travel Edge Network |
|---|---|
| Location | Florida, USA, Canada, New York, NY, USA, Illinois, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years industry experience in luxury leisure travel. Strong preference for candidates based in New York, Florida, or Illinois.
- 2-3 years of proven leadership experience in a management capacity within leisure travel.
- Experience in advisor training, learning & development, or mentorship is a strong asset.
- Strong understanding of leisure travel management economics.
- Strong knowledge of Canadian and U.S. Travel Insurance and regulatory requirements (e.g., TICO).
- Ability to thrive in a fast-paced, collaborative environment.
- Proficiency in ADX, Sabre, ClientBase, and other booking tools.
- Solid analytical, financial, and problem-solving abilities.
- Post-secondary education in a related field is an asset.
Responsibilities
- Inspire and lead a team of Independent Contractors (ICs) across North America.
- Coach and develop advisors’ behaviors related to revenue growth, yield management, and customer experience.
- Act as an advocate for Travel Edge’s booking platform, ADX, ensuring advisors maximize its benefits.
- Serve as an escalation point of contact for advisor or client issues requiring additional support.
- Act as a knowledge expert for Canadian and U.S. travel insurance matters.
- Provide one-on-one coaching and business development support to help advisors strengthen their business models and enhance their value to their customers.
- Leverage Travel Edge’s tools, support teams, and industry relationships to further develop the value proposition for advisors.
- Deliver on company strategies, goals, KPIs, and operational objectives.
- Analyze financial data and performance reports to identify opportunities for increased profitability.
- Lead and support the continued development of the advisor support network.
- Present progress reports and offer solutions to challenges faced by advisors.
- Facilitate ongoing training on sales strategies, supplier relationships, and customer service excellence.
- Conduct workshops, webinars, and one-on-one coaching sessions tailored to advisor needs.
- Work closely with industry partners and internal teams to ensure advisors have access to top-tier training and supplier knowledge.
- Monitor advisor performance and business growth, providing tailored recommendations for improvement.
- Develop continuous learning opportunities, ensuring advisors stay competitive in the luxury travel market.
- Foster peer mentorship and knowledge-sharing initiatives among advisors.
Preferred Qualifications
- Strong preference for candidates based in New York, Florida, or Illinois.
- Experience in advisor training, learning & development, or mentorship is a strong asset.
- Post-secondary education in a related field is an asset.