Hardware Service Desk Intern – Summer & Fall
| Company | Western & Southern Financial Group |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Internship |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Internship |
Requirements
- Proven superior customer service skills
- Proven experience in desktop/laptop support in a professional environment, including Microsoft Office and other software setups, upgrades and troubleshooting
- Strong analytical skills, included demonstrated experience identifying and qualifying problems, interpreting data and providing effective resolutions
- Proven experience working under multiple deadlines and minimal supervision
- Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
- Working toward a 2 or 4 year degree in a technical field or commensurate selection criteria experience
- Working knowledge of Microsoft Office products
- Fundamental understanding of Windows 10 and Apple operating systems
- Experience troubleshooting basic PC hardware and printer issues
Responsibilities
- Performs deployments of new computer hardware or movement of existing computer operating system upgrades
- Performs physical installs/placement of equipment, data backup and transfer, imaging, configurations, application installs/setups, profile transfer and preparation of old computers and old pc hardware for disposal or redeployment
- Monitors systems for tasks, outages and updates
- Keeps abreast of industry trends and technology
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
-
No preferred qualifications provided.