Field Service Engineer

Positive “can do” attitude a must
Adaptable self-motivated person with an attention to detail
Bachelor’s degree or equivalent in related field (prefer 2-3 years of field-based experience in bio-tech industry)
Exceptional ability to communicate across all organizational levels, including executives
Pragmatic thinker with a clear and effective approach to problem-solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout the Central, South East, Eastern US, and beyond when needed, with possibility of some global travel

Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities
Provide exceptional levels of remote and on-site customer support throughout east, south east US, and beyond. Preferred location is Atlanta, GA. This is a field based role where daily activities are in customer laboratories.
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
Provide valuable Voice of Customer insights to inform product improvements
Create and refine scalable customer support processes which allow for future growth
Create / review technical work instructions, manuals, and bulletins