Customer Success Manager
| Company | impact.com |
|---|---|
| Location | New York, NY, USA, Santa Barbara, CA, USA |
| Salary | $80000 – $95000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3+ years of customer success/relationship experience, preferably B2B
- Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus)
- Consistent track record of providing stellar support to customers
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
- Professional communication skills
- Detail-oriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Great conflict resolution skills
- Excellent time management skills
Responsibilities
- Deliver world-class support to our top clients
- Maintain a balanced proactive/reactive relationship with your assigned accounts
- Dedicated duties include account monitoring, regular check-ins, and relationship-building
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
- Understand clients’ goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
- Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
- Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
- Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
- Advocate for customers’ needs and requirements, working with cross-functional teams to deliver exceptional customer experiences
Preferred Qualifications
- Affiliate & Partnerships Industry Fundamentals Certification by PXA