Technical SME

Minimum of 5 years of experience within a dental laboratory environment.
Proven track record working with digital dental technologies and labs.
Strong understanding of customer service in dental labs and the ability to connect empathetically with clients, especially dentists.
Expertise in digital tools and technology, including software for 3D printing, milling, and crown positioning.
Exceptional attention to detail, organization, and ability to maintain high-quality standards in a fast-paced, dynamic environment.
Strong problem-solving skills and the ability to independently tackle challenges with minimal supervision.
Ability to work effectively across multiple shifts, coordinating with teams working at different times of the day.
Strong written and verbal communication skills, with a natural ability to coach, mentor, and lead others.
High school diploma or GED required; a Bachelor’s degree or equivalent experience is a plus.

Provide technical expertise to support the off shifts and weekends in areas such as Crown & Bridge finishing, Quality Control, 3D Printing, Milling, and more.
Lead the validation of new product launches and ensure successful implementation across departments.
Collaborate with team members to identify and solve technical problems, improving workflow efficiency and product quality.
Assist in developing and refining internal SOPs, ensuring they are both effective and followed rigorously.
Incorporate feedback from both internal teams and external customers to improve training and coaching programs. Deliver or coordinate training where gaps exist.
Troubleshoot complex cases requiring deep technical input and recommend practical solutions.
Coach and mentor manufacturing associates, providing performance feedback and facilitating in-the-moment training and coaching sessions.
Work closely with support personnel and equipment teams to identify and correct issues, ensuring smooth operation of all technical processes.
Suggest, support, and implement cost-saving and continuous improvement measures across various departments.
Lead by example in maintaining and enforcing strict quality control standards, ensuring each product meets customer expectations and company benchmarks.
Perform technician duties and support production via technical work.

Experience building and scaling manufacturing or quality control processes.
Previous management experience in a dental lab, particularly with Crown & Bridge, Milling, or Quality Control.
CDT certification or willingness to obtain one.
A passion for continuous improvement, problem-solving, and driving operational excellence.