Strategy and Operations Leader – Digital COE
| Company | Carrier Global |
|---|---|
| Location | Atlanta, GA, USA, Palm Beach Gardens, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s degree
- 10+ years of professional work experience in management consulting, tech, or large global organizations
- 10+ years of Agile program management, DevOps experience and/or hands-on experience with program management tools like JIRA, Asana, Microsoft Project etc.
Responsibilities
- Partner with stakeholders to cultivate team and department strategic goals that align with broader Carrier strategy.
- Translate strategic goals into operational priorities with tactical metrics and milestones to benchmark progress.
- Monitor KPIs and milestones against strategic goals to provide actionable insights, opportunities for improvement, and best practice sharing.
- Build, maintain, and optimize user-friendly dashboarding tools to provide transparency into performance against goals.
- Manage measurement and reporting out of tactical and strategic KPIs related to delivery, platform adoption and business value to Digital leadership team.
- Create high-touch Digital programming and presentations for Digital and Executive Leadership Team based on key strategic priorities and investments.
- Perform qualitative and quantitative research and data analysis to inform strategic development.
- Monitor and manage project budgets across various programs. Support management of overall department budget and lead ad-hoc financial analyses.
- Establish strategic and operational practices, templates, and tools to drive operational excellence
- Develop a pipeline of internal and external communications, identify channels for communication and communication strategies, measure effectiveness and feedback from key stakeholders
- Lead DevOps taskforce for COE, identify release management strategies, develop a roadmap including technology simplification and improve quality and frequency of releases
- People Management including building and hiring large teams
Preferred Qualifications
- Excellent communication and presentation skills, including ability to engage with team members at all levels of the organization
- Exceptional project management skills on complex and evolving work, experience leading large programs end-end
- Ability to develop and translate strategic goals into actionable programs that balance the evolving priorities of the organization
- People Management experience including building and hiring large teams, experience with virtual teams
- Detail-oriented with an ability to think big picture
- Outcome-driven with focus on partnership and execution
- Strong strategic and creative problem-solving skills
- Team player with a positive, collaborative work ethic
- Digitally savvy with interest in cutting-edge digital trends
- Ability to bridge business needs and technical capabilities
- Strong financial management and budget experience