Operations Manager

Operations Manager

Requirements

• 2+ years of experience in people management.
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.

Responsibilities

• Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
• Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Preferred Qualifications

• Undergraduate with a bachelor’s degree preferred.