Operations Program Manager - Quality Control

Operations Program Manager – Quality Control

Company	Scale AI
Location	San Francisco, CA, USA, New York, NY, USA
Salary	$130000 – $192000
Type	Full-Time
Degrees
Experience Level	Mid Level, Senior

Proven experience in quality control, account management, project management, operations, or a related field.
Strong problem-solving ability, including root cause analysis and data-driven decision-making.
Proficient in Google Sheets/MS Excel and SQL.
Excellent stakeholder management and interpersonal skills.
Excellent written communication skills.
Ability to develop and implement effective quality assurance strategies.
Experience managing multiple projects and ensuring alignment across teams.
Ability to maintain high-quality standards while balancing efficiency and scalability.

Ensure projects within your account have well-defined quality expectations and specifications.
Monitor audit coverage and ensure audits align with company quality standards and customer requirements.
Proactively identify misalignment and address it.
Track and report on the health of QC efforts across projects.
Identify quality issues and conduct root cause analysis to determine underlying problems.
Implement appropriate solutions to resolve quality concerns and prevent recurrence.
Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance.
Act as the primary QC point of contact for projects within your account.
Ensure strong alignment between the QC team, Engagement Managers (EMs), and project teams to prevent escalations.
Provide regular updates on QC status, risks, and action plans to relevant stakeholders.
Ensure new projects receive QC coverage in a timely and efficient manner.
Work with teams to integrate quality control into project planning from the start.
Adapt QC strategies to accommodate project-specific needs and evolving customer expectations.