Senior Auto Financing Specialist

2-5+ years of auto financing, loan, fraud, financing or other related operations expertise within a fast-moving, technology-driven environment
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Bachelor’s degree or equivalent required

Managing the lifecycle of the loan process across lenders and customers
Generating & sending accurate eContracting documents to customers
Managing collection of lender stipulations needed to submit and book eContracting
Submitting eContracting packages to lenders and managing lender communication/request in order to ensure successful booking of loans
Managing various vendors and internal activities throughout sales to lead customers through the Caramel checkout process
Being the product/technical expert for customers. This can mean liaising with the engineering team to triage product issues customers may be facing, advising customers of workarounds, and ultimately translating technical solutions to customer-friendly language
Managing customer financing, from working with lenders to enhance and adjust customer approvals to collaborating with customers and lenders to collect and submit critical documentation
Preparing custom sale documentation, including state, federal and dealer forms
Serving as an escalation point for customer service when more complex solutions are required for sales
Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness

Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred