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Repair Lead
| Company | Assurant |
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| Location | Mt. Juliet, TN, USA |
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| Salary | $18.65 – $29.84 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Minimum of 3 years of wireless repair experience
- 2-3 years of experience leading a team
- Ability to perform electromechanical assembly using hand and electric tools
- Must be able to perform precise component level and board repairs
- Ability to identify and report root cause deficiencies
- Ability to identify and report routine process deficiencies
- Ability to test, repair and troubleshoot devices to isolate root cause
- Ability to perform soldering and de-soldering using handheld soldering and hot air equipment
Responsibilities
- Assist Engineering Department with troubleshooting, software flashing support, and new product introductions
- Serves as a resource to others in the resolution of complex problems and issues
- Assist as Subject Matter Expert for internal and external clients
- Conducts standup meetings and Tech Talks in supervisor’s absence
- Validate and evaluates new & tech damage product from line
- Validate, provides feedback and enters line reworks into excel database
- Validate & signs off on all UR/BER from line
- Assist in evaluation and generation of material escalations
- Assist in generation of Engineering change requests for process and documentation changes
- Assist and completes submission of help desk tickets for associates requiring login issues, equipment issues, etc.
- Conduct training, mentoring, and coaching of associates in job related functions and recommends to supervisor associate training opportunities
- Monitor work flow and work in process in line and allocates resources accordingly keeping supervisor up to date
- Conduct root cause failure analysis and troubleshooting on suspected defective devices
Preferred Qualifications
- Work with care and urgency in order to meet production goals
- Participate in continuous and LEAN improvement and team building activities
- Implements and maintains 5S+1 (Housekeeping and Safety) standards
- Refer to and follow Standard Operating Procedures to perform the job duties
- Use a computer to enter data into the company database
- Physically move of material as needed
- Perform other duties as assigned
