Executive Director – Delivery
| Company | Wunderman Thompson |
|---|---|
| Location | New York, NY, USA, Atlanta, GA, USA |
| Salary | $125000 – $295000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10-15+ years of experience working in both Creative agency, Commerce and CX/Tech-driven agency environments.
- Leadership experience within a Delivery function at scale, with strong commercial understanding. Global client experience a plus.
- Demonstrated practice leadership in Delivery Management in comparably sized markets, with proven experience with industry best practices of workflow implementations across project scoping, revenue forecasting, resource, budget, and risk management.
- Well versed in organizational change management with an understanding of how to reshape ways of working, team structures and consider new partnerships to align with the changing needs of the business.
- Proven experience leading Agile and hybrid-Agile project teams with ability to train those new to Agile.
- Ability to engage and effectively communicate with Delivery and Production teams to help them look at things through a business lens.
- Credible leader who wins the confidence of employees and pioneers new ways of thinking for our clients and our organization.
Responsibilities
- Oversee delivery of multiple concurrent projects in service of a global client, from initiation to completion.
- Develop the required governance of the Delivery function to ensure best practices and proactively improve the program and project management tools, systems, and processes used by the team.
- Support the development of career and succession plans for the Delivery team.
- Govern the adoption and application of business and operational processes and policies to optimize real-time insights into current delivery and performance, pipelining potential needs.
- Ensure the full portfolio of project plans is correctly phased and planned to provide sufficient insight into forward-looking capacity and resource requirements.
- Review and regroup at the required cadence to ensure the teams deliver as per scope for the full portfolio of projects managed by the NA Delivery team.
- Escalate any major risks or resourcing constraints early and to the relevant stakeholders.
- Build and socialize reports that inform performance and drive adoption across the relevant stakeholders.
- Ensure that programs are properly scoped, resourced, and delivered upon, and that client expectations are managed and met across all programs.
- Support the business development and client teams with Delivery input when completing business development activities by assisting with scope definition, project plans, costing, and providing insight into resources and availability.
Preferred Qualifications
- Preferred knowledge of online marketing technologies and their integration into broader IT infrastructure.
- Preferred experience in scaling a business group or facilitating organizational growth.
- Holds a recognized project/program management certification or has completed formal training in project/program management (preferred but not required).