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Senior Analyst – Technical Success Manager – Public Sector
| Company | Qualtrics |
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| Location | Washington, DC, USA |
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| Salary | $112000 – $137500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree from a competitive university
- 5+ years experience working in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Required: Ability to obtain and maintain a Public Trust determination and/or Secret Clearance
Responsibilities
- Drive Customer Adoption and Optimize Programs
- Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
- Leverage customer usage data to deliver actionable insights & recommendations
- Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
- Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
- Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
- Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
- Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
- Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
Preferred Qualifications
- Preferred: Active Public Trust or Secret clearance
