Operations Analyst - Retail Bank Operations

Operations Analyst – Retail Bank Operations

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Executes routine and complex transactions/processes utilizing standard procedures.
Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures.
Identifies and addresses exceptions and may resolve escalated items.
Partners internally with service partners to route calls, documents or other action items to complete transactions.
Ensures the appropriate materials, documentation and capacity are available to complete transactions.
Confirms equipment is operational, if applicable.
Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products.
Provides feedback on workflow and work received.
May participate in and serve as a subject matter resource for process improvement projects.
May assist in training and onboarding of new hires.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
May review reports to identify exceptions, monitor quality and ensure compliance.
May participate in risk mitigation activities.