Senior Salesforce Administrator

5+ years of experience as Salesforce Admin with Sales Cloud and Service Cloud experience especially in configuration, Data security, and external system integrations.
Strong experience managing multiple business functions in a shared Salesforce CRM environment.
Proficiency with Lightning Web Components, APEX, Visualforce, and UI coding technologies.
Understanding of DevOps using DevOps Center, Jenkins, Microsoft Azure, GitHub, or SFDX.
Proven ability to navigate ambiguity, build consensus, and effectively manage stakeholders.
Strong organizational skills with proactive project leadership experience.
Excellent problem-solving and troubleshooting skills, with the ability to escalate issues when necessary.
Ability to document complex processes and communicate effectively with executive leadership.
Growth mindset and a passion for innovation.
Empathy for our users and customers.

Administer and configure Salesforce Sales Cloud, Quoting, and Case management to support various departmental needs.
Work closely with stakeholders to gather requirements, design, and implement tailored Salesforce solutions.
Develop and maintain custom objects, fields, formulas, workflows, validation rules, and flows to automate business processes and enhance data quality.
Manage user roles, profiles, permission sets, and ensure compliance with company data privacy policies.
Lead Salesforce integration with other systems (e.g., Marketo, Zoominfo, Outreach, Appcues, Amplitude and more) via APIs, middleware, and integration tools.
Monitor performance, troubleshoot issues, and provide technical support to users.
Keep up with new Salesforce features and recommend enhancements as appropriate.
Create user guides and training materials and maintain process documentation.
Contribute to cross-functional projects and initiatives as needed.
Configure flows, assignment rules, approval processes, and dashboards to meet business needs.

Proactive and results-driven, always taking initiative, aligning actions with company goals, and delivering consistent outcomes.
Strategic and forward-thinking, balancing immediate needs with long-term opportunities to drive impactful, innovative results.
Curiosity that fuels success, keeping sharp on industry trends, competition, and cross-functional business dynamics.
Adaptable and resourceful, handling shifting priorities with ease, managing time effectively, and knowing when to ask for support.
Bringing positivity and resilience to challenges, tackling obstacles with grit and optimism that inspires those around you.
Leading with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.