Associate – Market Center Ops Director

Associate – Market Center Ops Director

Requirements

• Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
• Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
• Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
• Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Spoken and written fluency in English
• This position requires use and exercise of independent judgment
• BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Responsibilities

• Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
• Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients
• Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
• Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
• Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
• Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
• Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
• Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
• Performs other duties as assigned and modified at manager’s discretion.

Preferred Qualifications

No preferred qualifications provided.