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Senior – Customer Success / Account Manager
| Company | Vivenu |
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| Location | New York, NY, USA |
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| Salary | $100000 – $150000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- have a bachelor’s or equivalent degree
- have excellent language skills in English
- have a willingness to commit to our customers and maintain close relationships
- have a customer-oriented mentality and an affinity for digital solutions
- have strong organizational skills and a solution-oriented attitude
- have excellent communication and problem-solving skills and grasp complex problems quickly
- have experience dealing with customers as an Account Manager and SaaS customer success management
Responsibilities
- advise and inspire our customers and accompany them throughout the entire customer life cycle
- build a deep understanding and expertise for the vivenu platform
- plan and implement strategic projects with your customers
- anticipate the wishes and needs of your customers and respond to them
- organize workshops and other events to further strengthen customer loyalty
- collaborate across teams on the further development of the vivenu platform and provide direct customer feedback
Preferred Qualifications
- have experience with entertainment or sports ticketing (highly preferred)
