Pharmacy Engagement Specialist
| Company | McKesson |
|---|---|
| Location | Austin, TX, USA, Columbus, OH, USA |
| Salary | $26.03 – $43.39 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Degree or equivalent
- Typically requires 2+ years of relevant experience
- 2+ years Customer Service call center environment experience required
- Working knowledge of pharmacy operation (pharmacy technician)
- Retail pharmacy business and managed care knowledge (i.e. Pharmacy Benefit Management, Narrow Networks, MAC pricing) preferred
Responsibilities
- Answer inbound calls and emails from existing Health Mart Atlas pharmacies regarding general Managed Care support and needs
- Provides dedicated support to assigned key customer/ GPO partner accounts, regarding Managed Care needs such as adjudication issues, payment research, contract solicitations, understanding various reimbursement methodologies, support with credentialing and PSAO initiatives, and reimbursement issues
- Collaborate with Account Manager(s) and cross-functional teams to support: value proposition, performance opportunities, true-ups/ collections, contracting updates, industry trends, escalation resolution, and QBRs
- Provide leadership within the Customer Service team to help develop other CSRs through active engagement in team meetings, shadowing and working with Pharmacy Engagement leadership and trainer to improve processes
Preferred Qualifications
- Excellent organizational skills
- Excellent communication skills (verbal/written)
- Critical thinking and analytical skills