Director – GTM Technology and Operations

Director – GTM Technology and Operations

Requirements

• 10+ Years of Experience: Extensive experience working in GTM functions, including marketing, sales, and customer success operations, with a strong focus on system integration and technology management
• Expertise in GTM Technology: Proven track record managing and optimizing technology stacks that support the GTM process. Hands-on experience with Salesforce and other critical sales/cs/partner/marketing platforms
• Cross-Functional Leadership: Ability to lead cross-functional teams and collaborate across departments (Sales, Marketing, Customer Success, IT, Analytics) to ensure alignment and successful execution of GTM operations
• Process Optimization: Strong understanding of business process optimization and automation, with experience redesigning and scaling processes to meet the needs of a growing organization
• Data and Systems Governance: Deep knowledge of data integrity, CRM system governance, and best practices for managing data across multiple platforms. Experience implementing and enforcing data standards
• Agile Project Management: Demonstrated experience leading Agile/Scrum processes, managing complex projects with multiple stakeholders, and ensuring projects are completed on time and within scope
• Leadership and Communication Skills: Strong leadership skills, with the ability to manage teams and engage with both technical and non-technical stakeholders. Ability to proactively communicate complex topics to diverse audiences
• Adaptability & Execution: Ability to thrive in a fast-paced, ever-changing environment, managing multiple priorities and executing efficiently to achieve business goals.

Responsibilities

• Oversee GTM Operations & Processes: Ensure seamless operations across commercial systems by aligning business processes, technology, and teams, including marketing, sales, partners and customers success, to drive GTM success.
• Optimize GTM Systems: Drive continuous optimization of the tech stack, pushing the envelope with our vendor technology partners and ensuring systems effectively support our GTM efforts across the pre and post sales funnel.
• Integrate and Automate Systems: Lead the effort to integrate tools and technologies to create a seamless flow of data and automated workflows across teams, enhancing efficiency and reducing manual processes.
• Define and Manage Business Requirements: Collaborate across the Commercial Strategy & Operations teams to establish requirements for Salesforce and other core technologies. Ensure these align with our overarching operational and revenue growth goals, and program manage corresponding projects to delivery.
• Ensure Data Integrity and Governance: Develop and enforce policies to ensure data quality and integrity across Salesforce and other key tools. Ensure compliance with data governance standards.
• Adopt Best Practices and Emerging Technologies: Stay current on the latest trends and tools in the GTM space, ensuring the tech stack remains cutting-edge, scalable, and effective in supporting business growth.
• Security & Compliance: Ensure that systems are secure, compliant with industry standards and regulatory requirements, particularly in the context of enterprise data security and privacy.
• Lead Agile Processes: Lead Scrum processes, managing sprints and ensuring timely execution of key projects that support operational goals and business growth.

Preferred Qualifications

No preferred qualifications provided.