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Account Manager
| Company | PackageX |
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| Location | New York, NY, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Proven track record of meeting and exceeding revenue retention and growth targets.
- 5+ years of experience in Account Management or Customer Success within SaaS, logistics, or supply chain technology industries.
- Strong communication and relationship-building skills.
- High attention to detail with the ability to manage multiple accounts effectively.
- Analytical mindset with the ability to interpret data, generate insights, and make strategic decisions.
Responsibilities
- Manage a portfolio of mid-to-large enterprise clients, building strong and long-term relationships.
- Serve as the primary point of contact, ensuring customer satisfaction and retention.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Collaborate with internal teams, including sales, product, and customer support, to address client needs and enhance their experience.
- Conduct business reviews and provide insights into performance metrics, optimization strategies, and best practices.
- Assist in onboarding and training clients to maximize adoption of our platform.
- Monitor customer feedback and work with product teams to refine offerings based on user needs.
- Stay updated on industry trends, competitor activities, and market developments.
Preferred Qualifications
No preferred qualifications provided.
