Vice President – Enterprise Systems & Revenue Operations

Vice President – Enterprise Systems & Revenue Operations

Requirements

• 10+ years leading enterprise systems, revenue operations, or digital transformation projects in mission-driven, media, or multi-stakeholder organizations.
• Expertise in CRM, eCRM, and fundraising/subscription technologies — including hands-on experience scoping and implementing tools and platforms.
• Familiarity with optimization of workflows relevant to advertising/sponsorship, including inventory systems, reporting tools, and operational challenges.
• Deep experience integrating systems across marketing, development, and finance — with a clear POV on how to make data flow across teams.
• Strong grasp of data strategy: segmentation, personalization, data governance, automation, reporting, and performance tracking.
• A track record of cross-functional leadership: you know how to move work forward across departments and disciplines, even without direct authority.
• Strategic storytelling skills — you can explain why systems matter to people in language that resonates.
• Comfort with ambiguity and complexity — you’re energized by working in spaces that haven’t yet been neatly defined.

Responsibilities

• Evaluate, unify, and modernize the constellation of CRMs, eCRMs, donor management systems, and subscription tools across both WBEZ and the Sun-Times.
• Create a roadmap for integrating and/or replacing platforms to ensure a seamless flow of user data across teams.
• Serve as a hands-on systems strategist who can assess current tools, define requirements, and roll up your sleeves when needed to fix or implement critical integrations.
• Oversee the technical and operational foundations that power membership, donations, subscriptions, sponsorships, and ad sales.
• Reduce silos and manual workarounds; implement automation, data governance, and process improvements to scale revenue efforts.
• Help teams move faster, personalize smarter, and track performance more accurately.
• Partner with sales and ad-ops teams to collaborate across fragmented ad systems, clean up inventory management, and enable cross-platform selling.
• Unify digital, on-air, and print ad offerings into clean, visible inventory and accurate reporting.
• Ensure systems support both direct sales and future growth in programmatic or sponsorship-style revenue.
• Be part of the team that helps us reimagine the full audience journey — from first-time visitor to loyal donor, subscriber, or sponsor.
• Work with leadership and membership on building the backbone for lifecycle marketing, segmentation, and personalized engagement across platforms.
• Work closely with leadership to support membership and subscription growth strategies.
• Act as a connective tissue across Membership, Development, Finance, Ad Sales, Marketing, and Product.
• Lead a rigorous requirements-gathering and change management process that aligns stakeholders and reduces resistance.
• Set the tone for how we work together across brands and functions — in service of shared data, shared goals, and shared audiences.

Preferred Qualifications

No preferred qualifications provided.