Department Manager
| Company | Gopuff |
|---|---|
| Location | Fort Thomas, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 21 years of age or older
- Knowledge of wine varietals, countries and regions
- Ability to work a flexible schedule as business requires (nights, weekends and holidays)
- Desire to continually develop retail sales skills and knowledge of product and services
- Two years of management experience
- Prior experience in a team environment requiring professional communication skills
- High School Diploma or equivalent
Responsibilities
- Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services
- Expert knowledge of BRS products to provide customers with recommendations
- Drive sales in all departments
- Replenish and maintain inventory
- Must pass WSET, Cicerone Certification, Certified Bourbon Steward, ServSafe Certification provided by BRS for specific a department
- Organize and communicate with vendors and buyers for store tastings
- Assist in the training of new Store Associates
- Perform cashier functions and adhere to minor policy while completing customer transactions
- Assist front end scheduling of store associates
- Cash management
- Provide high levels of customer service, driving sales, handling difficult situations, demonstrating organizational skills, multi-tasking
- Coaching team members and guidance to improve customer experience
- Ensures all pricing, signage, and display information is correct
- Maintain store safety standards
- Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
- Maintain all safety standards for deliveries
- Assist in promotions and setup of events
Preferred Qualifications
- Retail experience in retail spirits industry preferred