Director of Donor Experience

Director of Donor Experience

Requirements

• Bachelor’s degree or equivalent combination of education/experience
• Experience developing and implementing strategic programs
• 5 years of professional experience in donor relations/stewardship, events or related development work specifically working with major gift donors
• 3 years of management experience

Responsibilities

• Develops and evaluates a comprehensive stewardship program that inspires future support of the WMC, OSUCC/James, the College of Medicine, and Health Science Colleges; Identifies, develops, and implements new programs that demonstrate appreciation, impact, and engage donors; Develops creative initiatives that deliver an exceptional experience and concrete messaging about fundraising priorities; Provides strategic direction and oversight for all cultivation and stewardship events, acknowledgements, impact reporting, comprehensive stewardship plans focused on both stewarding donors and cultivating future giving through engagement activities and ensures that established follow-up tactics/activities are in place and executed; Develops tactics for tracking engagement of individual prospects, annual touchpoints for donor stewardship interaction, and other stewardship tracking efforts in The Advancement System (TAS); Establishes strong relationships with senior Advancement leadership at unit/college level and actively works to identify opportunities for collaboration between donor experience team and the fundraising team; Collaborates with staff, senior administration, volunteers, physicians, faculty, and donors to achieve strategic objectives and advocate for good stewardship and donor relations practices at a division level; Serves as an advocate for individual donors across the university, and is empowered and expected to resolve problems, questions, and concerns; Provides excellent donor relationship services as a primary contact for donors and internal partners; Acts as point of contact for inquiries and solutions in absence of the Senior Director and ensures budget processes are being followed.
• Hires, trains, and supervises professional staff who develop and have ownership of projects and programs that cross multiple WMC, college, and university constituencies and divisions; Establishes and monitors goals, provides performance feedback and coaching, and supports professional development; Completes annual performance management procedures, manages performance issues, and is responsible for using independent, consistent, and fair judgement in exercising authority; Develops procedures, assigns, and prioritizes work, and ensures that the resources needed to accomplish work are provided.
• Creates and maintains staff resource materials related to areas of responsibility; Performs other duties as assigned.

Preferred Qualifications

• Experience working in the donor relations/stewardship field in higher education, a large university-related medical center or a healthcare fundraising organization
• Experience building and implementing strategic donor cultivation program
• Demonstrated success in managing complex teams, programs and projects
• Experience working with volunteers inclusive of board members and campaign committees
• Experience with budget preparation