Sr. Technical Account Manager - Enterprise East

Sr. Technical Account Manager – Enterprise East

At least 4 years industry experience in a customer facing role within software and/or technology
Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
Strong verbal and written communication skills
Capable of presenting technical information to technical and non-technical audiences
Self driven problem solver who thrives in a fast paced environment
Provide a customer focused approach and a strong sense of ownership over customer results
Basic understanding of Python
Demonstrate critical thinking skills

Train customers on how to use the product.
Confidently demonstrate all new features as they are added.
Build customer relationships and ensure the relationships remain a positive experience.
Proactively engage with customers to find additional use cases for their environment.
Conduct regular meetings and QBRs with both the technical and executive customer teams.
Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Experience building and delivering a technical partner enablement program
Familiarity with API’s and their practical application in a real world environment
Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
Understanding of data sets and how to effectively extract useful information