Web Operations Lead
| Company | OpenAI |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Demonstrated experience in leading digital/web programs with cross-functional teams in a fast-moving environment.
- Deep knowledge of web infrastructure management, including reliability, scalability, and security best practices.
- Proficient in project management tools (e.g., Asana, JIRA, Trello) and familiar with content management systems (e.g., WordPress, Contentful).
- Understanding of web technologies (HTML, CSS, JavaScript) and can effectively communicate technical requirements and solutions.
- Proven track record of globalizing digital platforms—ensuring localization, accessibility, and cultural relevance.
- Excel in information architecture (IA) and content strategy, focusing on user-friendly navigation and content delivery.
- Utilize web analytics tools (e.g., Google Analytics, Adobe Analytics) to drive data-informed decisions and improvements.
- Excellent communication skills, enabling you to translate complex ideas into clear action plans.
Responsibilities
- Develop and execute strategies for large-scale web and digital programs aligned with OpenAI’s global objectives.
- Identify and prioritize digital initiatives that enhance user engagement and brand presence.
- Lead and coordinate cross-functional teams, ensuring alignment between design, development, engineering, and communications.
- Manage internal and external stakeholders to drive project clarity, efficiency, and timely delivery.
- Oversee the globalization of OpenAI’s digital platforms, ensuring content scalability, localization, and adaptability across diverse markets.
- Implement infrastructure strategies that ensure high performance, reliability, and security at scale.
- Stay at the forefront of digital trends, leveraging emerging technologies (including AI) to create innovative web experiences.
- Collaborate with design and development teams to deliver high-quality, on-brand digital products.
- Establish and maintain project management best practices, ensuring clear communication, transparency, and accountability.
- Monitor key performance indicators (KPIs), using data-driven insights to optimize web strategies and user engagement.
Preferred Qualifications
- Passionate about innovative web design and leveraging AI technologies to enhance digital experiences.
- Experience managing teams or vendors to execute large-scale digital projects.