Family Support Educator

Family Support Educator

Requirements

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus
• 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy for Family Support Educator
• 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy for Senior Family Support Educator
• At least 2 years of Patient Support, Education or Leadership experience for Family Support Educator
• At least 4 years of Patient Support, Education or Leadership experience for Senior Family Support Educator
• Strong background and understanding of field environment in healthcare
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Ability to travel up to 70%

Responsibilities

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners
• Possess expert knowledge and provide insights to internal stakeholders
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs
• May moderate, lead and present caregiver speaker programs as needed
• Provide in-service to physician offices reactively
• Identify and execute on opportunities to provide leadership within the Family Support Educator team
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members
• Identify training and development opportunities related to Patient Support Services
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values
• Other duties as assigned

Preferred Qualifications

• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Must be a fast learner, flexible, able to work independently, and able adjust
• Strong enthusiasm with a drive to succeed within a team