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Resident Manager
| Company | Kasa Living |
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| Location | San Francisco, CA, USA |
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| Salary | $23 – $30 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
- Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
- Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
- Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
- Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.
- Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.
- Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.
- Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
- Growth Mindset: Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall.
Responsibilities
- Oversee and facilitate the daily operations for two hotel-style properties in the San Francisco market.
- Provide a 5-star stay experience for Kasa guests, including responding to inquiries and handling issues in partnership with Kasa remote teams.
- Ensure properties are clean, safe, and well-maintained, including common areas and individual units to Kasa brand standards.
- Conduct regular inspections, manage work orders, and coach on-site vendors.
- Identify opportunities for improvement and prioritize key objectives.
- Drive quality outcomes through increased guest satisfaction and company metrics.
- Drive cost efficiencies at the property level.
- Prioritize tasks that drive operational efficiency and productivity.
Preferred Qualifications
No preferred qualifications provided.
