Manager of Implementation

Manager of Implementation

Requirements

• Bachelor’s degree in Engineering or a related field.
• Proven experience (5 years) in software implementation, a focus on the SMB or Mid-Market segment is a plus.
• Proven experience leading teams.
• Previous experience in an engineering environment (manufacturing and industrial space is a plus).
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Problem-solving mindset and the ability to think strategically while also being detail-oriented.
• Familiarity with software development methodologies and best practices.
• Proficiency in relevant software tools and platforms used for project management, communication, and documentation.

Responsibilities

• Oversee and remain accountable for the full implementation process for clients, from start to post-support.
• Manage project plans, timelines, and budgets to ensure timely, within-scope delivery.
• Lead, train, and mentor a team of implementation specialists, fostering a collaborative environment.
• Assign tasks, set priorities, and track project progress.
• Partner with sales for smooth client transition to implementation and support.
• Collaborate with the product team to refine software based on client feedback.
• Maintain quality and accuracy of software configurations; resolve challenges proactively.
• Continuously improve the implementation process by incorporating industry best practices.

Preferred Qualifications

• A focus on the SMB or Mid-Market segment is a plus.
• Previous experience in an engineering environment (manufacturing and industrial space is a plus).