Lead Director - Care Delivery Operations

Lead Director – Care Delivery Operations

Deep knowledge of Oak Street Clinic roles and processes
Experience managing a team
Proficient at stakeholder analysis and management
Ability to lead multiple improvement initiatives within ambiguity and competing priorities
Experience leading cross-functional teams through change management and supporting other leaders in this area
Experience with process design and/or operational improvement
Ability to independently drive to answers and results
Ability to quickly develop rapport across a wide range of roles from in-center team members to executive leaders and ensure the team has a reputation as strong partners in problem solving
Ability to clearly articulate vision and strategy to various levels of management, in both verbal and written communication with minimal coaching
Ability to coach and influence senior leaders to move toward a common vision or goal
Ability to assess and synthesize large data sets
Ability to travel up to 10% of the time to Oak Street Health markets
Minimum of 10 years of relevant experience (including healthcare management, strategy consulting, relevant graduate work)
US work authorization
Someone who embodies being Oaky

Plan and direct the ongoing and project-based work of their team falling into the following categories: Building new standards and processes (ie Testing Visit standardization) in partnership with key stakeholders, Partnering with initiative/program owners who are looking to implement new work within standard processes (ie Rooming, Check-in, Testing Visits), Assessing processes (through root cause and process improvement approaches) when found to not be delivering required outcomes
Ensure appropriate prioritization of work to support the highest organizational need and Oaky performance/retention/engagement
Responsible for the management and oversight of complex visit-based process portfolio and multiple direct reports
Build and oversee strong and clear training and communication plans for newly introduced processes and any changes to existing processes
Prepare executive communications and participate in steering committees, PMO updates, and updates for other senior leaders
Build strong relationships with program owners and field leaders to gather feedback and collaborate on process design, implementation, and improvement (when necessary)
Accountable for building, maintaining standards and means of measurement, and performance for all processes in portfolio *and* mechanisms to escalate deficiencies and deviations for field teams to rectify
Other duties as assigned