Enterprise Implementation Specialist

Enterprise Implementation Specialist

Requirements

• Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project.
• Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner.
• A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
• A thoughtful consultative approach to making recommendations to both clients & internal stakeholders.
• Willingness to seek out ways to improve & a mindset of continuous improvement.
• Excited by challenges and have a personal drive to make a difference.

Responsibilities

• Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
• Carrying out consultative conversations with customers to collect their requirements.
• Answering client requirements with your experience & data-driven best practice recommendations.
• Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
• Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
• Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
• Acting as a technical solutions expert to identify all potential and most highly recommended solutions for all client needs, prioritizing automations, integrations, and leveraging all functions in the TK platform.
• Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
• May be requested to support PreSales for clients to provide information about what their implementation will look like and how the platform can accommodate their needs.
• Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
• Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
• Analyzing completed implementation work to find ways to improve your own process & that of the team.
• Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

Preferred Qualifications

No preferred qualifications provided.