Senior Manager – Systems and Infrastructure Engineering

Senior Manager – Systems and Infrastructure Engineering

Requirements

• Bachelor’s degree in computer science, computer engineering, information systems, information technology, or related area and 5 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
• 7 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization related technologies.
• 2 years’ supervisory experience or experience leading cross-functional teams.

Responsibilities

• Lead the infrastructure and platform engineering function responsible for enabling enterprise-scale GenAI and agentic AI solutions.
• Build and mentor a high-performing team.
• Define technical strategy and deliver foundational systems that support AI agent orchestration, platform governance, and deep system interoperability.
• Guide the development of secure and reliable AI services, partnering cross-functionally with product, engineering, support, and governance teams.
• Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
• Analyze data and metrics to identify areas of automation to drive faster response to operational issues.
• Support light scripting or configuration-based automation.
• Analyze the requirements/updates/modifications for alignment with business objectives and priorities.
• Right-size IT resources to meet current and future business requirements in a cost-effective manner.
• Identify and elaborate possible and feasible solutions to issues raised for complex projects/Systems and Infra configurations.
• Conduct analysis for complex configuration changes.
• Support the transition of services from legacy, on-prem, or hybrid platforms to modern cloud-based or consolidated platforms.
• Ensure that any modification to code is checked into the correct branch and code merges are done properly.
• Evaluate opportunities for creating connections among various hardware and applications.
• Assist in decomposing the product architecture into multiple components and modules and define architectural specifications for each module.
• Create simple, modular, extensible and functional design in adherence to the requirements for multiple systems within a domain.

Preferred Qualifications

• Master’s degree in computer science, computer engineering, information systems, information technology, or related area and 3 years of relevant experience in configuration management, developing automation for Provisioning and Orchestration.
• Experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.