Associate Group Operations Administrator
| Company | Delta Dental |
|---|---|
| Location | East Lansing, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Associate’s degree in business administration or a related field
- Four years of experience administering group insurance contracts
- Knowledge of dental benefit administration
- Knowledge of word processing, spreadsheet, presentation, and database applications
- Strong verbal and written communication skills
- Strong analytical skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects with competing deadlines
- Ability to analyze and solve complex problems using independent judgment
Responsibilities
- Conducts regular quality audits of data entry to ensure accuracy and completeness
- Identifies and analyzes quality trends and patterns in data entry
- Assists in developing and preparing departmental reports, analyzing business processes, and recommending changes
- Assists in the development and implementation of quality control measures and best practices
- Creates and maintains documentation related to quality audit processes and findings
- Supports in monitoring production and capacity management
- Collaborates with the training team to provide feedback and support for continuous improvement
- Assists in the development and delivery of training programs to address identified quality issues and opportunities for improvement
- Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Preferred Qualifications
- Previous experience identifying, analyzing, or recommending process and/or operational improvements to enhance departmental efficiency, quality, operational effectiveness and training preferred