Partner Success Manager

3+ years of partner management or enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success
You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations
You have a track record for creative problem solving for customers and end users
Excellent organizational and project management skills
Excellent communication skills via phone, video conference, email and live
Curious and eager to learn
You are adaptable to change and working in a fast paced environment
Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platforms

Create prescriptive and customized customer success plans based on customers goals & challenges, holding customers accountable to driving action, and reporting impact to all levels within the customers organization
Use creative problem solving to help partner and customers reach their business goals and maximize the value they are getting from Klaviyo
Build strong relationships with partners to drive executive stakeholder alignment on both the customer and Klaviyo side
Leverage At Scale motions to deliver value and impact to large groups of partners
Devise strategies to help increase email, sms, analytics, reviews, revenue for all shared customers through the Klaviyo platform while driving growth and expansion for our largest accounts
Ensuring partner and customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer
Proactively Identify and execute on areas for new content, program development or training to help drive partner success globally
Collaboratively involve leadership across the business to drive customer value and decrease churn
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
Act as a thought leader and trusted advisor amongst internal and external teams through collaborative efforts.

No preferred qualifications provided.