Technology Operations & Billing Support Manager
| Company | American International Group |
|---|---|
| Location | Charlotte, NC, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- 5+ years of progressive technology and/or legal operations
- BA degree or equivalent; Masters degree is preferred
- Interest in law firm/legal vendor management
- Experience with Billing support functions and process/ticketing management
- Ability to work independently and succeed in fast-paced environment
- Experience managing and prioritizing multiple concurrent projects
- Demonstrated analytical mindset and ability to synthesize information
Responsibilities
- Drive increased automation, adoption and effective use of technology and subscription solutions, including recommending and implementing solutions related to legal, compliance, regulatory tools, including eBilling, matter management, entity management, collaboration, knowledge management, contract management, and other critical department applications, as well as recommendations for retiring ineffective or outdated applications.
- Manage and support legal operations continual improvement projects: Analyze emerging legal operations trends and develop roadmap to advise on upgrades and improvements to business processes and tools.
- Oversee and maximize use of the function’s automated electronic billing tool, including strategy, support and workflow; maintain accurate permissions, controls, engagement terms and invoicing guidelines; partner with e-billing vendor to ensure all enhancements are made and recorded in a timely fashion.
- Ensure critical data elements are captured accurately and efficiently to enable reporting and analytics.
Preferred Qualifications
- Masters degree is preferred