Residential Liaison

College Degree preferred
Minimum of two years’ experience in a luxury hotel
Minimum of two years’ experience in customer service
Excellent telephone etiquette
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook
Must possess positive attitude and passion for hospitality
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.

Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.
Act as personal concierge for owners and assist with pre-arrival or in-house requests
Assist with new owner onboarding, preparing forms, utility setup and organizing appliance manuals
Prepare residences for owner arrival on property according to owner preferences and requests
Assist with coding and submitting invoices for payment as well as updating department checkbook
Assist with executing preventative maintenance plan for unsold residences
Assist with preparing residences for inspections and closings (walk through and identify defects)
Deliver owner mail and packages
Communicate results of weekly/monthly Preventative Maintenance Inspection program to participating owners
Complete Work Order Request forms received from Engineering, bill and communicate results with owners
Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features
Administrative and organizational office work
Create personalized WOW’s to enhance the ownership experience
Assist with various other projects that will enhance the ownership experience