Technical Business Services Assistant

Technical Business Services Assistant

Requirements

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education.

Responsibilities

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided.

Preferred Qualifications

• Ability to interact with all levels of an organization.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge and understanding of departmental workflow processes.
• Intermediate Microsoft Office skills.
• Knowledge of Technical Service Support.
• Knowledge of Operations and Check Processing.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Ability to exercise independent judgment to identify and resolve problems.
• Strong organizational, multitasking, and prioritizing skills.
• Strong analytical skills with high attention to detail and accuracy.
• 1+ year experience escalating system related issues.
• Must be able to work well under pressure and meet tight deadlines.
• Ability to handle inbound and outbound calls.