Oncology Clinic Manager II

Oncology Clinic Manager II

Requirements

• Bachelor’s degree in Business or healthcare, or related field
• 2 to 5 years of practice management and/or program management and development at a healthcare organization
• 0 to 2 years management experience-Will consider internal Allina Health Masters Heath Administration (MHA) fellows who have demonstrated strong leadership capabilities and successful project management outcomes

Responsibilities

• Collaborates with lead provider(s) in the shared accountability for specialty care department performance
• Manages one specialty within region or across system, or multiple specialties within a region
• Partners with service line leadership to recruit, select and on-board staff, leaders and providers for region
• Manages staff and leaders’ performance
• Works with clinician leader or dyad partner to communicate and engage staff, leaders, and providers in key initiatives
• Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role
• Ensures staff and providers have equipment, tools and resources to do their work
• Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks
• Identifies and communicate needs and/or changes that affect the work and escalates concerns as appropriate
• Analyzes and act on employee engagement data
• Works with leaders to ensure staffing needs are met, making adjustments when needed
• Role model and mentor poise, presence, positive change influence
• Communicates with and engage leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement
• Works with staff and providers to develop and implement objectives for the provision of safe and effective patient care
• Works with leadership on outreach schedules and access, equipment standardization, quality improvement initiatives and staffing models
• Works with leadership on coordinating provider hospital schedules and work, as applicable
• May act as a liaison between hospital and clinic operations
• Evaluates the effectiveness of policies and procedures and make recommendations for change
• Understands and applies change management and improvement methodology
• Partners with dyad partner to leverage care integration strategies and ensure seamless patient care
• Skilled in the development of leaders to manage staff and performance issues, when applicable
• Identifies and acts on opportunities to improve patient experience
• Leads new patient experience initiatives
• Ensures staff and providers have knowledge of and access to patient experience feedback and initiatives
• Empowers and trains staff to resolve patient concerns and create a mindset of service recovery
• Addresses service line patient concerns that are escalated
• Partners with lead provider to deliver results on provider patient experience performance
• When applicable, partners with independent contractors and providers to meet operational needs while supporting relationship between both parties
• Develops new clinical service line programs and services
• Implements growth plans within their department(s)
• Sets up new program sites across the region or system
• Develops and executes strategic planning and business development for programs across the region or system
• Provides oversight for the implementation of new programs across the region or system
• Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators
• Reviews and analyzes dashboards and reporting templates to highlight performance, including variances
• Develops business plans for new programs, services and markets and enhance existing programs in order to grow the local market share
• Manages relationships with leaders, providers, and external partners to gain confidence and engagement in strategic and operational initiatives
• Participates in decision-making activities with executive management, internal and external stakeholders
• Seeks opportunities to promote development and growth as a leader including meeting facilitation and representation locally, and across the system and Allina Health Group
• Shares best practices within region and across business units
• Models and promotes collaboration within business unit, between depts./staff/providers, and patients / customers to achieve results and improve performance
• Overcomes barriers, creates internal and external relationships to meet both company and community needs
• Ensures staff and key stakeholders are involved in timely communications and information sharing
• Accountable for management of specialty financials, managing operating expenses, and productivity for overall program performance
• Proactively reviews reports to assess and problem solve to align operating expenses and productivity
• Identifies and plans for future capital needs and growth in partnerships with service line leadership
• Ensures proper revenue cycle management workflows are in place and maintained
• Collaborates with lead provider to manage provider productivity
• Accountability with dyad partner to lead and develop a culture of safety and focus on High Reliability Organization
• Ensures adherence to all safety, risk, and compliance policies and procedures
• Ensures program accreditation and regulatory requirements are met, when applicable
• Actively participates in regulatory audits when need arises
• Responsible for ensuring any regulatory and accreditation expectations have been met
• Executes standards for practice management in specialty
• Other duties as assigned

Preferred Qualifications

• Master’s degree