Retail Parts Pro

Retail Parts Pro

Requirements

• Expert knowledge of store systems
• Advanced automotive system knowledge
• Ability for advanced identification, troubleshooting, and project assistance for DIY customers
• In-depth knowledge of store inventory and maintenance processes
• Working knowledge of automotive systems, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Ability to write simple correspondence
• Ability to execute instructions furnished in written, oral, or diagram form
• Basic math skills: add, subtract, multiply, and divide in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Preferred Qualifications

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
• ASE certification preferred, but not required