ACH Banking Specialist

Subject matter expert of AutoNation ACH Banking processes and systems
Minimum two (2) years accounting experience, preferably 1 year in ACH Banking role
Intermediate computer and Microsoft Office skills
Effective communications skills, written and verbal
Strong mathematical, analytical, and problem-solving skills
Ability to work independently and as a team member in a deadline-driven environment
Highly organized with excellent follow-up and prioritization abilities
Demonstrates personal credibility by taking responsibility for actions and being reliable and trustworthy
High School Diploma or equivalent required
Additional extended education preferred
Results oriented, ensuring one’s own work is accurate and complete
Ability to obtain information from several sources to address present needs
Able to research and reconcile accounts utilizing lender websites and CDK functions (particularly ANRI)
Requires little to no supervision to successfully manage the workflow
Demonstrates critical thinking by identifying issues, gathering evidence through research, evaluating options, and deriving conclusions, offering up appropriate solutions.

Managing daily workflow for the ACH Banking team, including daily work assignments, monitoring automated processes, and providing on demand assistance for associates and management
Monitors team production to ensure daily SLAs are achieved and notifies leadership when at-risk
Review and respond to support desk tickets from internal, field, and corporate associates
Research all technology process issues, determine root cause, and work with technology teams and external partners to resolve them
Assist with and resolve issues escalated from associates with minimal supervisor assistance
Independently contribute to department projects
Assist in leading team meetings
Lead and manage team during supervisor absence
Train all new ACH Banking associates including creation of training plans and process documentation
Any additional duties assigned by management.