IT Help Desk Support Specialist

College Degree in related Information Technology discipline (2- or 4-year degree required)
3-5 years of experience in-office desktop support setting or similar fast-paced support role
Fluent in English, both written and spoken
Knowledge of Windows 10/11 and MacOS
Knowledge of Microsoft 365 suite and other Microsoft applications and products
Very good customer service support skills
Excellent communication and problem-solving skills
Ability to work well in a team and under tight deadlines
Excel at multitasking duties and assignments
Ability to work independently and self-start projects as needed
Quick thinking desktop knowledge to provide real solutions to in-office end users
Technically adapt to technologies not directly related to end user support
Ability to provide troubleshooting assistance to remote Systems Administrators
Communicate efficiently with trades, building management and external professional resources

Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely
Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
Follow-up ticket requests and escalate if needed
Manage Windows and MacOS and device deployment by MDM solutions
Act as primary responsible for / support IT part of on- and off-boarding processes
Observe and enforce group IT guidelines and IT standard operating procedures
Keep internal documentation up to date
Manage and logistic IT equipment