Manager – Veterinary Services

Manager – Veterinary Services

Requirements

• High School Diploma or GED Required
• Degree of Registered Veterinary Technician or equivalent from an American Veterinary Medical Association Committee on Veterinary Technician Education and Activities (AVMA CVTEA) accredited program OR a Canadian Veterinary Medical Association (CVMA) accredited veterinary technology program preferred
• Registered Veterinary Technicians must possess valid North Carolina Registered Veterinary Technician license or be able to obtain one within 60 days of hire preferred
• Passing of the Veterinary Technician National Exam (VTNE) required for Registered Veterinary Technicians preferred
• Minimum 2 years of experience working as a veterinary assistant or similar in small animal clinical practice or animal shelter required; veterinary technician experience preferred
• North Carolina Certified Euthanasia Technician preferred; eligibility for and willingness to obtain certification required
• Fear Free Shelter certification is required within 60 days of hire

Responsibilities

• Assist the Senior Director, Veterinary Services and other Manager, Veterinary Services to provide medical oversight to animals in the care of the BRC, in accordance with ASPCA medical protocols and shelter medicine principles and best practices
• Utilize proficient technical nursing skills, including but not limited to venipuncture, catheter placement, administration of oral, topical, and injectable medications, diagnostic testing procedures, sample collection, sedation, monitoring, triage and basic examination to care for animals at the BRC
• Administer daily oral medications to shelter animals independently or in collaboration with the other Manager, Veterinary Services
• Coordinate veterinary care needed for individual animals, including scheduling of veterinary examinations and follow-up care with onsite veterinarian and/or outside veterinary partners. Transport animals to appointments
• Observe animals closely for signs of illness, injury, and/or poor welfare; document and communicate this information in patient medical records and/or directly to medical, behavior and operations team members
• Assist with humane euthanasia following disposition decisions and/or in event of urgent medical need, in compliance with relevant laws and regulations. Once a Certified Euthanasia Technician, perform humane euthanasia independently
• Handle, administer, and log controlled substances under the direction of a veterinarian and in accordance with ASPCA protocols and DEA requirements. Communicate with the Behavior and Operations teams to ensure medical information is shared coherently and in a timely fashion
• Provide a safe and compassionate environment for animals in our care and our staff, by using low-stress handling techniques
• Collaborate with behavior and sheltering colleagues to ensure holistic, balanced care for animals and a cohesive team culture for staff
• Manage Medical Department and all necessary communications, exclusively or in conjunction with other Manager, Veterinary Services, when Veterinarian is traveling or occupied with onsite obligations
• Ensure coordination between Medical, Operations, and Behavior branches; participate in cross-departmental meetings, including daily Rounds, and represent Medical Branch as needed
• Complete accurate and timely data entry to animals’ medical records in accordance with principles of medical record-keeping, including the transfer of information from outside veterinary partners and laboratories
• Ensure all medical records are collected, compiled, and updated for animals discharged for placement
• Ensure medical areas are kept clean, organized, stocked and ready for use; order supplies as needed
• Follow and ensure adherence to all written and verbally communicated BRC Standard Operating Procedures (SOPs) and OSHA protocols
• Work with the Sr. Director, Veterinary Services to develop and update written medical materials (protocols, information sheets, data sheets, etc.) and oversee their use by staff and volunteers
• Assist as requested and directed in behavior interventions
• Assist as needed in Learning Lab retreats, eLearning, and online forums
• Serve as rotating manager on duty and point of contact for onsite staff, volunteers, fosters, transport carriers, and facilities. Support all other department activities to maintain flow of work throughout the day; facilitate and ensure communication between relevant parties; respond to concerns that arise and elevate as needed
• Utilize appropriate PPE; help ensure proper use by all teams throughout the shelter
• Serve as a member of the BRC leadership team engaging in thought partnership, strategy implementation, and upholding and emulating the core values
• Participate in staff meetings, training classes, continuing education opportunities, and other required ASPCA events and professional development opportunities, including annual performance reviews
• Perform other duties or projects as assigned by the Senior Director, Veterinary Services

Preferred Qualifications

• Degree of Registered Veterinary Technician or equivalent from an American Veterinary Medical Association Committee on Veterinary Technician Education and Activities (AVMA CVTEA) accredited program OR a Canadian Veterinary Medical Association (CVMA) accredited veterinary technology program preferred
• Registered Veterinary Technicians must possess valid North Carolina Registered Veterinary Technician license or be able to obtain one within 60 days of hire preferred
• Passing of the Veterinary Technician National Exam (VTNE) required for Registered Veterinary Technicians preferred
• North Carolina Certified Euthanasia Technician preferred; eligibility for and willingness to obtain certification required
• Fear Free Shelter certification is required within 60 days of hire