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Solutions Engineer
| Company | Aircall |
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| Location | New York, NY, USA |
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| Salary | $105000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Familiarity with front-end and back-end development, REST APIs, webhooks, cloud architecture, and data analytics.
- Proficiency in at least one programming language (e.g., JavaScript, Python, Ruby) is a plus.
- Ability to propose creative and efficient solutions that meet client needs while managing expectations and minimizing unnecessary complexity.
- Exceptional communication skills with a talent for conveying the unique value of Aircall to clients, focusing on outcomes and business impact.
- Strong ability to understand customer challenges and advocate for their needs, even when it means challenging internal perspectives.
- Proven experience managing complex projects, coordinating multiple stakeholders, and maintaining high levels of organization.
- A growth mindset, always seeking to learn and adapt in a fast-paced, dynamic environment.
Responsibilities
- Provide deep technical knowledge of Aircall’s offerings, including our product capabilities, APIs, and integrations.
- Collaborate with prospects and clients to uncover technical requirements and map out how Aircall can integrate seamlessly with their existing tools and workflows.
- Deliver compelling demos and presentations that translate complex technical solutions into clear, understandable value propositions tailored to the audience’s needs.
- Work closely with internal teams (e.g., Sales, Product, Partner Managers) and third-party partners to manage and influence the direction of deals and ensure successful technical implementations.
- Address client concerns and objections effectively, leveraging your technical expertise to position Aircall favorably and co-own the process of moving opportunities through the sales funnel.
- Build and maintain internal and external documentation, sharing best practices, workflows, and technical knowledge to empower both the internal team and our broader developer community.
- Maintain a customer-first approach in all engagements, ensuring that solutions are designed with their needs and expectations at the forefront.
Preferred Qualifications
- Experience in a Solutions Engineering, Sales Engineering, or similar technical pre-sales role within a tech company.
- Bilingual in Spanish or French is a plus.
- A natural curiosity combined with a critical thinking approach to problem-solving.
