Bicycle Customer Service Representative I

Bicycle Customer Service Representative I

Requirements

• In-depth knowledge of bikes, accessories, and the cycling industry.
• Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience.
• Ability to multi-task, prioritize and manage time effectively.
• Attentiveness and attention to detail required.
• Basic to advanced MS Office expertise (emphasis on Excel).
• Understanding of bicycle suspension and bicycle parts.

Responsibilities

• Collaborate with other departments to resolve issues and improve overall customer experience.
• Understanding customer needs and requirements and provide solutions for product, process, or services.
• Communicate effectively with customers via phone, email, web chat.
• Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes.
• Establish positive relations with customers and maintain ongoing relations with current customers.
• Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
• Assists with managing new dealer applications/ accounts.
• Potential to work at local bike events and races.

Preferred Qualifications

• Experience in and an understanding of the bicycle industry is a plus.